Sweet Bites RVA FAQs
Which forms of payment do you accept?
We accept Cash, MasterCard, Visa, Discover, American Express, Venmo, and PayPal. (Checks may also be accepted in special circumstances.)
How far in advance should I order a custom cake or other dessert?
The earlier the better! -- typically 2-3 weeks is suggested**, to allow for ordering of materials/supplies if needed for more complex orders. For simpler orders (e.g. chocolate chip cookies, "plain" cakes), a week's notice will usually be adequate. **Wedding cakes take much more planning, so a consultation and booking should be finalized approximately 6 months before the big day.
Am I able to stop in to buy a cake or cupcakes?
Unfortunately not (but maybe in the future!) -- there is not a storefront currently, but we do have an office space for order pickups, cake tastings, and event/wedding planning purposes.
Do you offer any gluten-free baked goods?
We do not currently offer any gluten-free items; however, we are currently working to develop and transform our existing recipes into amazing gluten-free creations!
What is fondant and what does it taste like?
Fondant is a form of icing that gives a smooth outer surface to a cake when applied properly. Before adding fondant, the cake is filled with buttercream and/or any fillings you request, and iced with a layer of buttercream on the outside as well. Then, the fondant is draped over the cake for a smooth finish.
Fondant is also a preferred medium for sculpting figures and adding decorations/embellishments to cakes, so it's a good chance that fondant will be used in some capacity if you are requesting a themed cake.
Fondant has a somewhat chewy consistency and is sweet, but does not have the same flavor profile as scratch-made buttercream or other frostings. For those who want the design, but don't prefer the flavor/texture, fondant is very easy to peel off so you can fully enjoy the cake and frosting underneath without sacrificing design!
Terms and Conditions:
Client payment (deposit or otherwise) serves as agreement to the Terms and Conditions outlined below.
Deposits and Payments: Event/Order Due Dates are reserved on a first come, first served basis. Orders are not final, nor will a date be reserved, until the client is satisfied with the proposed design(s) and a non-refundable deposit of 50% of the order total has been received. Final payment is due one week (7 days) prior to Event/Order Due Date. Base Prices do not include sales tax or delivery fee (where applicable).
Cancellations and Refunds: Cancellations for a partial refund (less the deposit amount) must be made one week (7 days) prior to Event/Order Due Date.** Please note that the deposit is transferable to a new custom order within 6 months from the cancellation date; in addition, the new order may differ in cost from the initial order total. Transfer of the original deposit to a new date is dependent upon availability of the desired date.
**Orders cancelled less than 7 days prior to the Event/Order Due Date are nonrefundable and nontransferable.**
Quality and Liability: All orders are made from scratch and designed/decorated to order. Since each item is one-of-a-kind, cake prices are based on the ingredients used and time required for assembly and decoration. All efforts are made to recreate designs if the client has chosen a particular design/photo, with the understanding that colors and other elements may vary slightly due to differences in product use and/or to preserve structural integrity. Items such as dowels and other structural support features may be used for larger or more complex orders, and will be communicated to the client upon pickup/delivery. Use of materials which are inedible (i.e. “dummy tiers”) are rare; but if necessary, will be communicated to the client either during design review or upon pickup/delivery. The client assumes all responsibility for any damages or injury incurred after pick up, during client transport, or after delivery/set up of an order.
Sweet Bites RVA is a licensed and insured private cottage bakery compliant under Virginia Food Law Exemption § 3.2-5130, item A.3.
Business License, Tax-ID, and Certificate of Fact available upon request.